Petition Information


PETITION can be sent to the A.S.F. by:

  • Access the ONLINE Portal - Submit Petition/Complaint/Submission - by creating a user account and filling in the required identification data.
  • By e-mail to:
  • By sending via public postal or courier services, to the address ASF : Bucharest, Splaiul Independentei Nr. 15, Sector 5, Bucharest, postal code 050092


TELVERDE: 0800825627*. Through Tel Verde (Call Centre), the A.S.F. provides expert assistance to consumers in the relationship between the authority and the public, but no petitions can be registered.

Telverde work programme:

Monday - Thursday: 08:30 - 17:00
Friday: 08:30 - 14:30 

A PETITION means a request, complaint, referral or proposal formulated in writing or by electronic mail, which a citizen or a legally constituted organisation may address to central and local public authorities and institutions, decentralised public services of ministries and other central bodies, national companies and corporations, companies of county or local interest, as well as autonomous companies, hereinafter referred to as public authorities and institutions.

THE PETITIONER is the natural or legal person who is a consumer of non-banking financial products and services or, where applicable, a legally constituted organisation which petitions on its own behalf or, where applicable, on behalf of the group it represents, or their legal representatives, acting exclusively on their behalf and without any commercial interest of their own.

If you have not reached an amicable settlement with your financial services provider (entity regulated, authorised and supervised by the A.S.F.), you may contact the A.S.F. and your petition, accompanied by supporting documents if necessary, will be settled within the legal deadline of 30 days from the date of registration. If the issues raised in the petition require further investigation, it may be decided to extend the deadline by a maximum of 15 days.

IMPORTANT! Written petitions can be submitted to the A.S.F.'s office according to the Financial Supervisory Authority's Registry schedule. For all other methods of submitting petitions, if they have been formulated and submitted outside the A.S.F.'s working hours, they are registered on the next working day.

 The A.S.F. provides expert assistance to consumers through the Tel Verde (Call Centre), in the relationship between the authority and the public, but petitions cannot be registered.


THE PETITION must contain the following:

  • the name of the applicant,
  • identification data: CNP/CUI, full address,
  • contact details,name and address of the entity against which the petition is made,
  • a brief description of the matter under consideration,
  • the reasons for submitting the petition.

IMPORTANT! În cazul în care petițiile sunt depuse prin/de reprezentanți, pentru verificarea identității părților și a calității persoanelor semnatare ale actului juridic, aceștia prezintă, suplimentar informațiilor de mai sus, următoarele documente:

1.the document of representation granted by the consumer of non-bank financial products and services, in original, certified or authenticated form, or copies thereof, signed for conformity with the original;

2. in the case of natural persons, a copy of the identity document signed to confirm it to the original;
3. in the case of legal persons, the document of representation granted by it to the person making the petition, in original, or copies thereof, as well as a copy of the identity document, signed to be in conformity with the original;

At the same time, it may be more convenient to try to resolve your problem amicably by complaining directly to the service provider concerned, asking for a solution to the situation. According to the law, the provider must have established and implemented procedures for dealing with complaints. It is therefore advisable to contact the company concerned first and, if no agreement can be reached, you can contact the A.S.F. by submitting a petition.

WARNING! Before submitting a petition you should consider the following:


  • In order to protect personal data, the A.S.F. reserves the right to send answers in writing only to the home address indicated in the complainant's identity card or directly to the complainant who requests this information at the A.S.F.'s office, on the basis of the identity card, in cases where the answers contain sensitive information such as references to personal data and/or documents relating to the outcome of investigations.
  • The replies which do not prejudice the rights of the individual regarding the protection of personal data may also be sent by the A.S.F. by other means of communication than the traditional postal service: e-mail or fax, upon request.
  • Anonymous petitions or those in which the petitioner's identification data are not included are not taken into account and are filed without notifying the sender.
  • The A.S.F. has no legal powers to settle any disputes arising between non-banking financial service providers and companies with which they have contractual relations of a commercial nature (any other natural or legal persons providing services) or companies that are not signatories to a non-banking financial services contract.
  • The replies issued by the A.S.F. to petitions do not constitute administrative acts within the meaning of the provisions of the Administrative Litigation Law no. 554/2004, as subsequently amended and supplemented.


  • Government Ordinance no. 27/2002 on the regulation of the petitions settlement activity, approved, with amendments and additions, by Law no.233/2002.
  • Decision No 1723/2004 approving the Programme of measures to combat red tape in public relations activities.
  • Rule No 18/2017 on the procedure for handling petitions concerning the activity of insurance and reinsurance companies and insurance brokers.

Other useful regulations:

Law 544/2001 on free access to information of public interest is an application of the constitutional principle of free and unrestricted access of the individual to any information of public interest and promotes transparency in the relationship between the citizen and public institutions. Through its provisions, the law gives citizens the possibility to request information from public institutions concerning their activities or resulting from their activities, regardless of the medium, form or manner of expression of the information. The methodological rules for the implementation of Law No 544/2001 were published in the Official Gazette of Romania, Part I, No 67 of 8 March 2002, and the law became fully operational on 8 May 2002.