PETITION can be sent to the A.S.F. by:
TELVERDE: 0800825627*. Through Tel Verde (Call Centre), the A.S.F. provides expert assistance to consumers in the relationship between the authority and the public, but no petitions can be registered.
A PETITION means a request, complaint, referral or proposal formulated in writing or by electronic mail, which a citizen or a legally constituted organisation may address to central and local public authorities and institutions, decentralised public services of ministries and other central bodies, national companies and corporations, companies of county or local interest, as well as autonomous companies, hereinafter referred to as public authorities and institutions.
THE PETITIONER is the natural or legal person who is a consumer of non-banking financial products and services or, where applicable, a legally constituted organisation which petitions on its own behalf or, where applicable, on behalf of the group it represents, or their legal representatives, acting exclusively on their behalf and without any commercial interest of their own.
If you have not reached an amicable settlement with your financial services provider (entity regulated, authorised and supervised by the A.S.F.), you may contact the A.S.F. and your petition, accompanied by supporting documents if necessary, will be settled within the legal deadline of 30 days from the date of registration. If the issues raised in the petition require further investigation, it may be decided to extend the deadline by a maximum of 15 days.
IMPORTANT! Written petitions can be submitted to the A.S.F.'s office according to the Financial Supervisory Authority's Registry schedule. For all other methods of submitting petitions, if they have been formulated and submitted outside the A.S.F.'s working hours, they are registered on the next working day.
The A.S.F. provides expert assistance to consumers through the Tel Verde (Call Centre), in the relationship between the authority and the public, but petitions cannot be registered.
THE FORMULATION OF PETITIONS
THE PETITION must contain the following:
IMPORTANT! În cazul în care petițiile sunt depuse prin/de reprezentanți, pentru verificarea identității părților și a calității persoanelor semnatare ale actului juridic, aceștia prezintă, suplimentar informațiilor de mai sus, următoarele documente:
1.the document of representation granted by the consumer of non-bank financial products and services, in original, certified or authenticated form, or copies thereof, signed for conformity with the original;
2. in the case of natural persons, a copy of the identity document signed to confirm it to the original;
3. in the case of legal persons, the document of representation granted by it to the person making the petition, in original, or copies thereof, as well as a copy of the identity document, signed to be in conformity with the original;
At the same time, it may be more convenient to try to resolve your problem amicably by complaining directly to the service provider concerned, asking for a solution to the situation. According to the law, the provider must have established and implemented procedures for dealing with complaints. It is therefore advisable to contact the company concerned first and, if no agreement can be reached, you can contact the A.S.F. by submitting a petition.
WARNING! Before submitting a petition you should consider the following:
Other useful regulations:
Law 544/2001 on free access to information of public interest is an application of the constitutional principle of free and unrestricted access of the individual to any information of public interest and promotes transparency in the relationship between the citizen and public institutions. Through its provisions, the law gives citizens the possibility to request information from public institutions concerning their activities or resulting from their activities, regardless of the medium, form or manner of expression of the information. The methodological rules for the implementation of Law No 544/2001 were published in the Official Gazette of Romania, Part I, No 67 of 8 March 2002, and the law became fully operational on 8 May 2002.