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    The highest sum to be paid this year to a consumer using SAL-Fin: over Lei 220,000

The highest sum to be paid this year to a consumer using SAL-Fin: over Lei 220,000

Bucharest, July 5th, 2022 – The Non-Banking Alternative Dispute Resolution Entity (SAL-Fin) completed approximately 1,300 consumer claims during 2021, compared to a total of 807 claims in the previous year.

During the first half of 2022, SAL-Fin settled 288 claims, out of the 630 that were registered.

Thus, of the conciliation cases handled so far, the highest amount obtained by a consumer using the conciliation procedures offered by SAL-Fin was Lei 226,513, representing the difference in compensation and penalties related to the damage file opened with an insurer.

Moreover, in other cases handled by SAL-Fin too, important amounts were received, such as:  Lei 92,460 for the payment of repairs to a damaged car and for its lack of use, as well as Lei 85,618 paid by an insurer under an all-risk insurance (CASCO) policy.

SAL-Fin is the only alternative dispute settlement entity that organizes and manages SAL procedures in the fields where the A.S.F. is competent.

The examination of disputes subject to SAL-Fin is carried out by independent and impartial conciliators registered in the Register of Conciliators. It is made up of individuals with professional training and experience in both non-bank financial markets and alternative dispute resolution.



About the Financial Supervisory Authority

The Financial Supervisory Authority is the national authority, established in 2013 by GEO 93/2012 approved by Law 113/2013, for the regulation and supervision of the insurance, private pension and capital markets. The FSA contributes to strengthening the integrated framework for the functioning of the three sectors, which together account for more than 10 million participants. More information can be found at www.asfromania.ro.