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The Application „Find out in which pension fund are you with!”, increasing by about 26% as compared to the similar period of the previous year  

Bucharest, August 19th, 2020 – The Financial Supervisory Authority (ASF) has registered, in the first Half of this year, 32,826 unique requests in the application “Find out in which pension fund are with!”, increasing by about 26% as compared to the similar period of the previous year.  

This evolution reflects, on the one hand, the increasing interest of the participants in the privately managed pension funds, generically named Pillar II, and, on the other hand highlights the utility of this application, made available to the consumers at www.asfromania.ro, by means of which the participants may identify the pension fund to which they contribute.  

In the standard period mentioned, it was ascertained a decrease by almost 60% of the number of queries made by the same consumer (the request can be queried by the same consumer, whenever he desires, the effect being doubling/tripling the number of requests addressed to the administrators). The reduction of the number of the return requests is due to the proactive support offered to the consumers, by means of ASF Call Center, the direct communication with the applicants (through the presence at ASF headquarters), as well as due to the high accuracy of the information delivered in a short response time (average call time – under 3 minutes).

All the administrators of the privately managed pension funds have complied with the term of 10 days distributed for settlement of the requests for information on the affiliation to Pillar II registered in the application “Find out in which pension fund are you with!”. The average response time for the settled requests was of approximately 4 days, along the standard period.  

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About the Financial Supervisory Authority

The Financial Supervisory Authority is the national authority set up in 2013 by EGO no. 93/2012, approved by Law no. 113/2013, for the regulation and supervision of insurance markets, private pensions, as well as the capital market. ASF contributes to strengthening the integrated operating framework of the three sectors, which totals more than 10 million participants. More information can be found on www.asfromania.ro.